Reporting Problems in the area

Too many of us don’t do anything when we see something not right, or say “someone should do something about that”. Please, if you spot something that is not right (e.g. overfull litter bins, fly-tipping, illegal parking), then don’t ignore it, REPORT IT!

If you don’t report it, don’t assume someone else will. If we are all proactive in reporting problems then we will see improvements in our environment. Here is how you can contact the relevant authorities to report common problems.

ITEM EMAIL OR WEBSITE

 

PHONE NUMBER
Abandoned Mobikes

 

Click the ‘headset’ icon in the bottom right corner of the Mobike phone app and report the problem
Abandoned Tesco shopping trolleys Download and use the app from www.trolleywise.co.uk ; or Twitter @trolleywise 0800 505555 (option 6, then 4, then 2)
Abandoned vehicles https://www.hounslow.gov.uk/info/20114/street_problems/1509/abandoned_vehicles or via FixMyStreet phone app 020 8583 2000/5555
ASB (anti-social behaviour) www.met.police.uk  and alert your Neighbourhood Watch Co-ordinator 101
Bike Theft Register your bike on this website  https://www.bikeregister.com/ ; you can report a stolen bike here too.
Crime www.met.police.uk  and alert your Neighbourhood Watch Co-ordinator 101 (non-urgent)

or 999 (emergency)

Dangerous driving / road traffic incident (including where dashcam footage available) https://www.met.police.uk/roadsafelondon/ 101 (non-urgent)

or 999 (emergency)

Dog fouling (general)

 

  www.hounslowhighways.org/38-interactive-enquiries-map.html or via FixMyStreet phone app 020 8583 2000/5555
Dog fouling (persistent problem) https://www.hounslow.gov.uk/info/20114/street_problems/1437/dog_fouling 020 8583 5555
Estate Agent “Let By” or “Sold” signs Signs should be removed after the transaction is completed. If you see any remaining, forward the location (address) and photos (if possible) to Councillor Louki on Tony.Louki@hounslow.gov.uk
Fraud https://www.actionfraud.police.uk/ 0300 123 2040
Fly-tipping on private land https://www.hounslow.gov.uk/forms/form/215/en/report_dumped_rubbish_on_private_land 020 8583 2000/5555
Fly-tipping on public land https://fms.hounslowhighways.org/ or via FixMyStreet phone app 020 8583 2000/5555
Graffiti

 

https://fms.hounslowhighways.org/ or via FixMyStreet phone app 020 8583 2000/5555
Litter and full litter bins https://fms.hounslowhighways.org/ or via FixMyStreet phone app 020 8583 2000/5555
Noise (Mon-Fri – office hours) https://www.hounslow.gov.uk/info/20038/noise_nuisance/1171/report_a_noise_nuisance 020 8583 5555 (Option 2)
Noise (Fri & Sat night, 10pm-2am) 020 8583 2222
Overhanging vegetation on pavement https://fms.hounslowhighways.org/ or via FixMyStreet phone app 020 8583 2000/5555
Overhanging vegetation on Great West

Road

https://streetcare.tfl.gov.uk/ 0343 222 1234
Parking violations incl. pavement parking

 

https://www.mysociety.org/wehelpyou/report-illegal-parking/ or via FixMyStreet phone app 020 8290 8301 (option 7)
Parking in front garden with no dropped kerb https://fms.hounslowhighways.org/ 020 8583 2000
Planning infringements (

beds in sheds, eyesores, illegal change of use, etc.)

https://www.hounslow.gov.uk/homepage/102/planning_enforcement

 

020 8583 2000
Planning infringement –  unregistered House in Multiple Occupation (HMO) https://www.hounslow.gov.uk/report and select “report a house in multiple occupation” 020 8583 2000
Planning infringement (during construction of approved scheme – e.g. working hours) Email to Planning.enforcement@hounslow.gov.uk
Pot holes, ponding, drain problems,

uneven pavements

https://fms.hounslowhighways.org/ or via FixMyStreet phone app 020 8583 2000/5555
Pot holes, ponding, uneven pavements On Great West Road https://streetcare.tfl.gov.uk/
Problems in parks, including fly-tips there & damaged play equipment https://www.hounslow.gov.uk/site/xfp/scripts/xforms_form.php?formID=122&language=en 020 8583 2000/5555
Refuse and recycling collection information

(including missed bin collections)

www.hounslow.gov.uk/info/20002/recycling_and_rubbish

 

020 8583 2000/5555
Street lights (faulty)

 

https://fms.hounslowhighways.org/ or via FixMyStreet phone app 020 8583 2000/5555
Street signs (obscured) https://fms.hounslowhighways.org/ or via FixMyStreet phone app 020 8583 2000/5555
Suspected untaxed/untested vehicles www.gov.uk/report-untaxed-vehicle
Taxi driver issues https://tfl.gov.uk/info-for/taxis-and-private-hire/compliance-and-enforcement 0343 222 4000
Traffic lights (faulty)  https://streetcare.tfl.gov.uk/ via FixMyStreet phone app or email londonstreets@tfl.gov.uk 0343 222 1234