Reporting problems in the area
Too many of us don’t do anything when we see something not right, or say “someone should do something about that”. Please, if you spot something that is not right (e.g. overfull litter bins, fly-tipping, illegal parking), then don’t ignore it, REPORT IT!
If you don’t report it, don’t assume someone else will. If we are all proactive in reporting problems then we will see improvements in our environment. Here is how you can contact the relevant authorities to report common problems.
ITEM
EMAIL OR WEBSITE
PHONE NUMBER
Abandoned Mobikes
Click the ‘headset’ icon in the bottom right corner of the Mobike phone app and report the problem
Abandoned Tesco shopping trolleys
Download and use the app from www.trolleywise.co.uk ; or Twitter @trolleywise
0800 505555 (option 6, then 4, then 2)
Abandoned vehicles
https://www.hounslow.gov.uk/info/20114/street_problems/1509/abandoned_vehicles or via
FixMyStreet phone app
020 8583 2000/5555
ASB (anti-social behaviour)
www.met.police.uk and alert your Neighbourhood Watch Co-ordinator
101
Bike Theft
Register your bike on this website https://www.bikeregister.com/ ; you can report a stolen bike here too.
Crime
www.met.police.uk and alert your Neighbourhood Watch Co-ordinator
101 (non-urgent)
or 999 (emergency)
Dangerous driving / road traffic incident (including where dashcam footage available)
https://www.met.police.uk/roadsafelondon/
101 (non-urgent)
or 999 (emergency)
Dog fouling (general)
www.hounslowhighways.org/38-interactive-enquiries-map.html or via
FixMyStreet phone app
020 8583 2000/5555
Dog fouling (persistent problem)
https://www.hounslow.gov.uk/info/20114/street_problems/1437/dog_fouling
020 8583 5555
Estate Agent “Let By” or “Sold” signs
Signs should be removed after the transaction is completed. If you see any remaining, forward the location (address) and photos (if possible) to Councillor Louki on Tony.Louki@hounslow.gov.uk
Fraud
https://www.actionfraud.police.uk/
0300 123 2040
Fly-tipping on private land
https://www.hounslow.gov.uk/forms/form/215/en/report_dumped_rubbish_on_private_land
020 8583 2000/5555
Fly-tipping on public land
https://fms.hounslowhighways.org/ or via
FixMyStreet phone app
020 8583 2000/5555
Graffiti
https://fms.hounslowhighways.org/ or via
FixMyStreet phone app
020 8583 2000/5555
Litter and full litter bins
https://fms.hounslowhighways.org/ or via FixMyStreet phone app020 8583 2000/5555
Noise (Mon-Fri – office hours)
https://www.hounslow.gov.uk/info/20038/noise_nuisance/1171/report_a_noise_nuisance020 8583 5555 (Option 2)
Noise (Fri & Sat night, 10pm-2am)
020 8583 2222
Overhanging vegetation on pavement
https://fms.hounslowhighways.org/ or via FixMyStreet phone app
020 8583 2000/5555
Overhanging vegetation on Great West Road
https://streetcare.tfl.gov.uk/
0343 222 1234
Parking violations incl. pavement parking
https://www.mysociety.org/wehelpyou/report-illegal-parking/ or via FixMyStreet phone app
020 8290 8301 (option 7)
Parking in front garden with no dropped kerb
https://fms.hounslowhighways.org/
020 8583 2000
Planning infringements (beds in sheds, eyesores, illegal change of use, etc.)
https://www.hounslow.gov.uk/homepage/102/planning_enforcement
020 8583 2000
Planning infringement – unregistered House in Multiple Occupation (HMO)
https://www.hounslow.gov.uk/report and select “report a house in multiple occupation”
020 8583 2000
Planning infringement (during construction of approved scheme – e.g. working hours)
Email to Planning.enforcement@hounslow.gov.uk
Pot holes, ponding, drain problems, uneven pavements
https://fms.hounslowhighways.org/ or via FixMyStreet phone app
020 8583 2000/5555
Pot holes, ponding, uneven pavements On Great West Road
https://streetcare.tfl.gov.uk/
Problems in parks, including fly-tips there & damaged play equipment
https://www.hounslow.gov.uk/site/xfp/scripts/xforms_form.php?formID=122&language=en
020 8583 2000/5555
Refuse and recycling collection information (including missed bin collections)
www.hounslow.gov.uk/info/20002/recycling_and_rubbish
020 8583 2000/5555
Street lights (faulty)
https://fms.hounslowhighways.org/ or via FixMyStreet phone app
020 8583 2000/5555
Street signs (obscured)
https://fms.hounslowhighways.org/ or via FixMyStreet phone app
020 8583 2000/5555
Suspected untaxed/untested vehicles
www.gov.uk/report-untaxed-vehicle
Taxi driver issues
https://tfl.gov.uk/info-for/taxis-and-private-hire/compliance-and-enforcement
0343 222 4000
Traffic lights (faulty)
https://streetcare.tfl.gov.uk/ via FixMyStreet phone app or email londonstreets@tfl.gov.uk
0343 222 1234